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Medium-Sized
Business Productivity
& Process Improvement Turnaround
Rapid Breakthrough Improvement (RBI)
A Rapid Breakthrough Improvement
Event is a quick (1-5 day) hands-on, "Just-Do-It" project where we use you
and/or your employees to create inexpensive and dramatic improvements in a very focused part of your
organization. This could include solving a customer satisfaction or quality problem, reducing costs,
streamlining a critical process, eliminating errors and waste, reducing paper flow, solving an
intractable problem. A Rapid Breakthrough Improvement Event is the fastest, least expensive method to improve your organization's performance. |
Value Stream/Core Processes Workshop
Company "departments" are so 20th century! At Enterprise Tune-Up, LLC, we can help you document, measure and analyze your organization's core profitability or customer satisfaction processes, prioritize them, and map and streamline them to reduce
cost and manpower and improve customer retention. |
Workspace Organization
DO NOT hire that next administrative worker! We can take at least 15% off your administrative costs by improving individual productivity, reducing errors, streamlining processes, organizing workspaces. |
"Problem-Solving" Training/Workshop
There are systematic, proven methods to solve even the most complex problems. We can train you and your employees these methods so you can solve your OWN problems. "Give a man a fish and he will eat for a day. Teach a man to fish and he will eat for a lifetime". Our workshop includes a demonstration of techniques where your employees solve a problem of your
choice.
Customer Satisfaction/Service
Mapping & Retention
Did you know that it is five to six times less expensive to keep a customer than it is to capture a new one? We will map and streamline your entire customer interface process, eliminate delays, find potential dissatisfaction/problem areas, and create tools your employees can use to "delight" and create lifetime customers.
Training Program Design
Training can be a "black hole", inhaling money and employee time. Some training downtime is unavoidable (legal compliance training, for example) but training can be a waste of money if the expected behavioral change outcomes are not clearly defined and are not institutionalized. Training is different for "information transmission" than for "behavioral change." Let us help you identify the most critical processes, positions, and systems in your organization and design cost-effective programs to optimize performance.
What if your training program could be
REPLACED by a checklist or a decision-tree?
Organizational Communication Programs
A recent study by Watson Wyatt Research Reports confirms that organizations with effective internal communication programs have four-times higher levels of employee engagement and 30% higher return-to-shareholder financial performance. We can work with your in-house capabilities to create a cost-effective communication system that focuses performance and engages hearts and minds.
Strategic Focus Retreat
Studies have shown that companies that plan strategically and execute well perform significantly better than those that do not. Don't spend a fortune with strategic planning until you have defined the key precursors: your value proposition, key success factors & metrics, detailed customer and competitor profiles, shared values or organizational culture, competitive analysis. A few fun and thought-provoking exercises can re-energize your leadership/management team and establish the foundation for a short and long-term operating plan.
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Small
Business Coaching
| Profit
Tune-Up
Most businesses
don't need a major "turnaround",
just a profit "tune-up". We
will review your expenses,
customers, competitors, employee productivity,
marketing/advertising, customer service,
operations, strategy, etc and create a short term
program to improve your profits.
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Small
Business Performance Coaching
Let a fresh, objective, impartial pair of eyes help you define where your business performance gaps may be. A
confidential FREE initial consultation in your place of business will help you focus and give you ideas on your profit,
cost reduction and productivity performance improvement
needs.
"Value Proposition"
Review
The
value proposition is the heart of every
business model. Create/define your "value proposition" by
narrowly defining and segmenting your customers, products, and services, creating your "niche," and differentiating your products and services from your competitors, as well as getting more bang from your marketing dollars.
Small
Business Turnaround Plan
Cutting costs
is important but it will give you no more than
a 20%, at best, improvement. Improving your
marketing, too, is vital but that won't get
you far enough either. You need a PLAN that
improves and integrates ALL of the six
elements of a business turnaround: leadership,
financial, strategy, customers, marketing,
employees.
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| Productivity
Improvement
Long term productivity
improvement has been the key to America's
success and is the key to yours as well.
A simple checklist or decision tree can save
you time, improve quality and reduce
errors. Cut new-employee training time
to hours rather than days. |
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